Returns
We accept returns within 14 days of the purchase date. We can examine if you have to pay the shipping cost depending on the situation. You can contact us for more information about this. Electronic parts can not be returned. Opened or usedproducts can not be returned. The order amount will be fully refunded when we receive the package.
The following articles can not be returned:
- Electronic parts if used or opened.
- Custom Decals.
- Opened product boxes if damaged.
- Used products.
Order amount does not include shipping fees.
If 14 days have gone by since your received, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase. Please contact us at
[email protected] before you intending to return. We reserve the right to deny return without prior return approval. When you contact us, please tell us which item(s) you are returning and why. We might also confirm your original delivery information. Your return application will be processed within 3 days. After your return approval, you are required to pack the item(s) carefully in order to keep the item(s) in the original condition when we receive the item(s).
Please post the item to #703, 7Floor, Huafuan Business Building, Fuhai Street, Bao’an District, Shenzhen, 518126
Name: YiWheel
Tel: 86 19979465236
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If returned items have no visible signs, then your refund will be processed, we will issue a refund less outbound and return shipping fees within a week.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
[email protected].
Shipping
You will be responsible for paying for your own shipping costs for returning your item, If you purchased the wrong product, it doesn’t fit, or they no longer want the item.
If the product is incorrect, damaged by the carrier, or defective in another way, we will issue the shipping label for you to ship the item back.
Depending on where you live, the time it may takes for your exchanged product to reach you, may vary.
