FAQ

Yiwheel offers a delivery service to most countries, individual countries exception.

We offer an economical delivery method, but also an express delivery service for customers who want to receive their order quickly.

The payment system on our site is secure and easy to use. Once you have chosen the products you wish to purchase and added your shipping address, you will be redirected to the checkout page. You will then be able to choose from several payment methods, such as credit cards, debit cards or e-wallets. You will then need to enter the requested payment information, such as card number and expiration date. Once you have confirmed payment, you will receive an order confirmation by email.

You will automatically receive an invoice for your order to the email address you provided during your purchase. If you require an invoice with additional information, please contact us via our contact form specifying your order number and the information you would like to appear on the invoice.

That is only PayPal transaction fee.

All the products have a VAT/TAX (21%), If you order from outside of European Union, we provide Duty-free for European Union 27 countries, for the other countries, if If a tax is incurred,The courier will collect from you.

We accept returns within 30 days of the purchase date, provided the product is in its original condition and well packing. Please contact us for more information on the returns procedure, or view our returns and refunds policy.

If you have a complaint or wish to return a product, please contact our customer service via the contact form on our website or by telephone at the number indicated on the contact page. We are here to help you and resolve any issues you may have with our products or services.